Freightliner Northwest in Mount Vernon, WA is looking for a friendly, professional and efficient Parts Back Counterperson who will be responsible for assisting Technicians and the Service Department in selecting and obtaining required parts.

Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. We're looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! Click to learn more about GTC.

Job Summary

· Assist technicians and other internal customers with selection of required parts to complete customer repairs.

· Accurately process orders in the system and coordinate pulling product, shipment or delivery to the technician, shop manager or service account manager.

· All aspects of parts department functions including cycle counting, inventory & freight management.

· Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

· Follows up on back-ordered parts.

· Locate available parts when the dealership is out of stock and issue purchase orders for those parts.

· Use and operate a computer and multiple computer programs.

· Provide price quotes, availability and other information to technicians and shop manager or service account manager.

· General knowledge on warranty periods and guidelines.

· Process manufacturers core returns.

· Answers phone calls, providing price quotes and other information when time permits.

· Keeps counter areas clean and uncluttered.

· Inclusion in a rotation for after-hours phone calls for emergency parts.

· Keeps current on new products and product updates.

· May be requested to cover duties at parts front counter if scheduling needs require.

· Other duties as assigned as business needs require.

Job Requirements

Education: High school diploma or equivalent preferred.

Other: Must have valid driver’s license and be insurable. Forklift certification or experience a plus.

Experience: Previous heavy duty parts counter experience preferred.

Skills that are representative of the job: Knowledge of heavy duty parts. Ability to operate a computer and associated programs including Microsoft Word and Excel. Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good phone communication skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.

Job Conditions

Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation may be available to enable people with disabilities to perform the described essential functions.) Requires standing, bending, stretching, use of a telephone and manipulating a computer keyboard. Some heavy lifting.

Environmental Demands: Mostly indoor work. Some noise while working around operation departments. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles.

Hours: Wednesday - Saturday from 7AM - 5:30PM after training

Additional Information: Gordon Truck Centers operates many 24/7 facility and off-hour shifts may be required occasionally or for special events.

Compensation: $20.00 to $27.00 base plus incentive opportunity, based upon experience.

GTC General Benefits Description 

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement, and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.

Addtional Information

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check.  A motor vehicle records check is also required for positions with driving responsibilities.