TrailerCraft in Anchorage, AK is looking for a Parts Front Counterpersons for meeting and greeting walk-in and phone customers in a professional manner, accurately process orders in the system and coordinate pulling product, shipment or delivery to the customers.

Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. We're looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! Click to learn more about GTC.

Duties include:

• Includes but not limited to the knowledge and selling of Freightliner, Detroit Diesel, Perkins and Truck & Chassis parts products
• Greet and assist customers with parts orders via fax, phone and walk-ins.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• General knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Use cash register to collect payment.
• Inclusion in a rotation for after-hours phone calls for emergency parts.
• Additional duties include stocking and maintaining showroom to meet company standards.
• Other duties as assigned as business needs require.  

Education: High school diploma or equivalent preferred.

Experience: Parts counter experience preferred, not required. Previous cash and credit handling preferred.

Skills that are representative of the job: Ability to operate a computer and associated programs including Microsoft Word and Excel. Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Knowledge of heavy-duty parts preferred, not required.

Job Conditions and Details

Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation may be available to enable people with disabilities to perform the described essential functions.) Requires standing, bending, stretching, use of a telephone and manipulating a computer keyboard. Some heavy lifting.

Environmental Demands: Mostly indoor work. Some noise while working around operation departments. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles.    

Additional Information: Gordon Truck Centers operates many 24/7 facilities and off-hour shifts may be required occasionally or for special events.

Hours:  Opening #1) Monday - Friday, 8am-5pm and one Saturday per month. Opening #2) 9am-6pm Tuesday-Friday, 9am-5pm Saturday

GTC General Benefits Description 

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement, discretionary profit sharing are available for hired applicants. Employees also receive personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check.  A motor vehicle records check is also required for positions with driving responsibilities.