Freightliner Northwest's Estimator/Repair Consultant position is key to our efforts for excellent customer service and accurate repair estimates. The role works with our Service Account Managers, our Shop Management and our Technicians to provide thorough and accurate information to the Service team to ensure we meet customer needs and expectations.

Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

Job Summary
• Evaluate the information provided by the customer via the Service Account Manager (SAM) and Shop Manager to determine the estimated cost of services.
• Estimate and document costs in a clear manner; provide information in a timely fashion to team members; Update estimates with most accurate information.
• Communicate with the customer/driver on the status of repair when needed
• As needed, assist in opening and closing of repair orders in accordance with estimate, enter other work needed, check for warranty coverage, and utilizing appropriate systems.
• Use good judgment to maintain a safe and organized work environment, in accordance with company procedures.
• Ability to evaluate, describe and translate additional unforeseen work and costs to the SAM and/or customer.
• Other duties assigned as business needs require.
• Inspect and monitor work areas to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Works to achieve efficient and effective transitions with other teams. Coordinates directly with the Shop Manager for support on weekends and/or swing shifts.
• Work directly with Technicians on coordination of repairs as needed.
• Provide back up support for Support Shift SAM as needed. Such duties could include opening and closing repair orders, writing and reviewing estimates, calling customers with updates and repair approval.
• Keep accurate and up to date notes on all work and update day staff to ensure smooth transitions.
• Adhere to all applicable safety policies, procedures and standards.
• Maintain a departmental company team attitude with all employees; with a heavy emphasis on safety, service and sustainability.

Job Requirements
Education: High School diploma or equivalent preferred.
Experience: Previous Estimator, Service Advisory, Technician or Foreman experience preferred or One year or more related experience in a repair facility. Technical knowledge of heavy-duty vehicles required. Previous customer service experience required.
Skills: Must be professional and safety minded at all times. Excellent communication skills, both verbal and written, as well as active listening skills. Exceptional customer service, time management and organizational skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.

Additional Information
Physical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Requires sitting, standing, keyboard and tablet usage, walking, talking, and fine motor skills. Occasional lifting up to 50 pounds. Climbing into and around heavy-duty vehicles. Extensive use of telephone and computer programs.

Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

Hours: Monday - Friday, 7AM-4PM

Compensation:  $65,000 - $70,000 annual salary determined upon level of experience.

GTC General Benefits Description 

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement, discretionary bonuses and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check.  A motor vehicle records check is also required for positions with driving responsibilities.

E-Verify Program

Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.