Gordon Truck Centers, Inc. is now hiring a Body Shop Manager for the Redding, CA Freightliner Northwest location.

The Body Shop Manager is responsible for the management, profitability and efficiency of the Body Shop. Areas of responsibility including: cost controls, building vendor/customer sales base, customer satisfaction and problem resolution. Directly leads and coordinates the activities of technicians with a heavy focus on superior customer service, overall department efficiency and profitability.

Gordon Truck Centers, Inc. is the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, and education assistance. Apply Today! We look forward to working with you!

Click to learn more about GTC.

JOB SUMMARY:

• Develop and administer staff training schedules to meet organizational goals.
• Answer technical questions from technicians and give guidance when needed.
• Write estimates/repair orders on damaged vehicles
• Determine schedules, sequences and assignments for work activities, based on work priority, quantity of equipment and skill of personnel. Develop and administer staff training schedules to meet organizational goals and company’s dealer agreement.
• Develop and maintain strong relationships with vendors and insurance representatives; be thoroughly familiar with insurance billing requirements.
• Work closely with the Truck Sales Department regarding delivery timelines and to ensure meeting customer needs.
• Develop, administer and maintain all regulatory and dealership safety standards.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Promote and manage safety within department. Ensure employees, vendors, and customers have a safe work environment. Develop, adhere to and manage all applicable safety policies, procedures and standards. Investigate safety-related accidents and injuries, prepare reports of findings and take corrective measure where needed.
• Maintain exceptional customer satisfaction culture and initiatives, addressing customer complaints as needed.
• Monitor staff work levels and review work performance regularly with employees. Perform annual performance reviews and determine compensation increases.
• Facilitate ongoing meetings with staff; addressing issues related to departmental operations.
• Requisition materials and supplies, such as tools, equipment or replacement parts.
• Develop and maintain departmental budget.
• Analyze departmental profit and loss reports and initiate corrective action as needed to maintain departmental standards.
• Develop shop policies and procedures and communicate with shop personnel to assure compliance.
• Provide regular department updates and requested reports to leadership team.
• Participate in the recruiting process as well as employee new hire and onboarding procedures.
• Maintain a departmental company team attitude with all employees; with a heavy emphasis on service.

JOB REQUIREMENTS

Education: High School GED or equivalent preferred.

Experience: 4 years body shop experience as technician and 2 years of shop foreman or manager experience. Must have strong leadership capabilities and the ability make and maintain a strong team atmosphere that is solely focused on building the business with quality service. Superior customer relations and problem-solving skills are required for this position. Candidate must have technical background and be capable of communicating with technicians and customers regarding repairs and modifications.

Skills: Proven background in providing quality customer service. Excellent communicator (written and verbal), able to lead and motivate others, strong in conflict resolution, must be comfortable with computers. Able to work in fast paced, high stress environment. Valid driver’s license required.

JOB CONDITIONS

Physical Demands: Extensive keyboard work and viewing computer screen.

Environmental Demands: Primarily indoors with minimal outdoor time. High noise level. High dust level.

Hours: Full-time, 5 days per week. Monday - Friday, 8AM to 5PM.

Additional Information: Off-hour shifts may be required occasionally or for special events.

Compensation: Depending upon experience, $75,000 to $85,000 base salary plus incentive.

GTC General Benefits Description 

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement and profit sharing are available for hired applicants. Employees also receive personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is classified as safety sensitve. All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check.  A motor vehicle records check is also required for positions with driving responsibilities.

E-Verify Program

Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.