Gordon Truck Centers, Inc. (GTC) is now accepting applications for a Warranty Processor at dealership locations in Washington including Pacific, WA and Spokane, WA.

Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 18 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. We're looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! Click to learn more about GTC.

• Prepares vehicle warranty claims for entry into respective OEM systems, inclusive of ensuring all supporting documentation is collected
• Processes warranty claims within the organization’s and the manufacturers’ policies, procedures & guidelines
• Proactively coach service departments on warranty compliance guidelines and expectations
• Communicate directly and effectively with shop management to achieve the highest recovery rates  
• Check and train other team members to verify chassis and components for Warranty
• Be proficient with the warranty workflow processes within company software system, Procede
• Communicate with management regarding status of warranty jobs, pending claims, requests from OEM’s for further information
• Reconciles claims submitted. Identifying and processing rejects that are out of established warranty guidelines and document quality improvements
• Support the Accounting department in accurately coding and reconciling OEM warranty payments
• Other duties assigned as business needs require.

Job Requirements

Education:  High School diploma or equivalent preferred.

Experience:  One year or related equivalent of repair shop experience preferred, previous warranty processing experience strongly preferred.  Must have a familiarization of all phases of mechanical work performed at the dealership Service Department.

Skills:  Must be professional and safety minded at all times.  Strong computer and telephone skills. Excellent communication (both verbal and written) and listening skills.  Good customer service skills. Ability to prioritize and multi-task.  Able to work with minimal supervision and direction.  Ability to work independently as well as part of a team.

Job Conditions

Physical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Requires sitting, standing, keyboard and tablet usage, walking, talking, and fine motor skills. Occasional lifting up to 50 pounds.  Climbing into and around heavy-duty vehicles. Extensive use of telephone and computer programs.    

Environmental:  Indoors with occasional outdoor duties.  Occasional transport of documents between buildings in seasonal weather conditions.  Some noise while visiting other departments.   

Hours:  Monday through Friday, 8:00AM to 5:00PM. However, hours may vary depending on business needs.

Compensation: $23.00 to $27.00 plus incentive (est. $1,500-$3,500 per month), based upon experience. 

GTC General Benefits Description 

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check.  A motor vehicle records check is also required for positions with driving responsibilities.